Twilio error
Twilio Error 30032: Toll-Free Number Not Verified — Diagnose & Fix
Error 30032 fires when a message is sent from a toll-free number (TFN) that hasn't completed Toll-Free Verification with Twilio. Until you verify, all US toll-free traffic is blocked.
What 30032 means
Twilio requires every toll-free number sending US SMS to complete Toll-Free Verification — a separate flow from A2P 10DLC. Without verification, messages are blocked at the carrier and Twilio surfaces error 30032.
Step-by-step fix
- Twilio Console → Phone Numbers → Active Numbers → click your TFN.
- Open 'Verify' (or Messaging → Compliance → Toll-Free Verifications).
- Submit business info, use case, sample messages, opt-in evidence.
- Wait 5-7 business days for review.
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FAQ
How long does Toll-Free Verification take?
Typically 5-7 business days. Expedited verification is sometimes available; check Twilio's docs.
Do I need this if I have an A2P 10DLC campaign?
Yes if you also send from a toll-free number. 10DLC and Toll-Free Verification are separate registrations.